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Job Ref: Systems Support Analyst

Systems Support Analyst

Overview

A Systems Support Analyst is required by a local company based on Cambridge Outskirts. The Systems Support Analyst must have passion within their role, for customer experience, company values and have extensive experience. Creativity is encouraged for basic data set up and development of their current systems, ensuring the company and the global teams are working to their most efficient.

The Systems Support Analyst will play a pivotal role providing core and first line support to the specialist team across the company. Therefore, the Systems Support Analyst needs to be accountable, confident, and knowledgeable within this position as will be resolving or escalating issues. Attention to detail and organisation is key, due to managing and documenting the full cycle of task schedules independently and as a team.

Key Skills Required:

  • The Systems Support Analyst will manage / analyse Support Tickets – identifying opportunities to improve on current processes
  • Delivery and documentation of training and support within, but not limited to Label Management, Business System Projects, and Administration of the Management Process
  • Supporting with system testing as required
  • Flexibility to travel where necessary to other company locations
  • High standard of computer literacy
  • Eligible to work in the UK
  • Full UK Driving License and own transport

Experience desired from applicants for the Systems Support Analyst:

  • A minimum of 1 years’ experience within a similar role and environment
  • Worked with an IFS System
  • Customer Support or Administration within career background

Package:

  • Full Time
  • Competitive salary depending on experience
  • Workplace pension
  • Plus, other benefits

For more information on this opportunity, please contact Louise Smalley at InterSTEM Recruitment by email: Louise@interstem.co.uk

Apply Now


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